Returns & Refunds Policy
At Vessel Liquor Stores, we strive to ensure every bottle meets your expectations; however, due to provincial regulations, returns are only accepted for defective products or items purchased in error that remain unopened and sealed. All return requests must be initiated within 14 days of purchase with a valid original receipt.
Verify Eligibility
Ensure the product is unopened, in its original packaging, and was purchased within the last 14 days.
Contact Support
Email our customer service team with your order number and a photo of the product to receive a return authorization.
Return to Store
Bring the item and your digital or physical receipt to any Vessel Liquor Store location for inspection by our staff.
Receive Refund
Once approved, your refund will be processed back to your original payment method within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing