Frequently Asked Questions
Everything you need to know about ordering from Vessel Liquor Stores.
What are your delivery options and age verification policies?
We offer local delivery and nationwide shipping where permitted by law. Please note that an adult aged 21 or older must be present to sign for the delivery and provide a valid government-issued ID.
Can I return a bottle if I change my mind?
Due to state regulations regarding the sale of alcohol, we generally cannot accept returns on spirits, wine, or beer once they have left our premises. However, if a bottle is corked or the product is defective, please contact us within 48 hours for a replacement or store credit.
Do you offer bulk discounts for events or weddings?
Yes, we provide specialized pricing and consultation services for large events. Please reach out to our events team through the contact page to discuss volume discounts and curated selection options.
How do you ensure the quality and storage of your wines?
All our premium wines and rare spirits are stored in a temperature-controlled environment to prevent heat damage and ensure that every bottle reaches you in peak condition.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.
Can I track my order after it has been shipped?
Absolutely. Once your order is processed, you will receive an email confirmation containing a tracking number so you can monitor your shipment's progress in real-time.